Questions, tips & tricks, ideas or thoughts – feel free to write them here
Hi just wondering do you sell to the UK? or have any agents in the UK?
Jonathan Banks said this on August 18, 2010 at 10:30 pm | Reply
Update: we have two agents in the UK
The Headphone Company
The Custom IEM Company
inearen said this on August 19, 2010 at 6:51 am | Reply
Hi, I live in Canada and I am interested in the SA43 Custom IEMs. I was just wondering if you guys shipped there and how the payment process works. Thanks!
Jeff said this on August 18, 2011 at 9:02 pm | Reply
Hi, yes we ship worldwide. Shipments go through Bring Logistics with their service “CarryOn HomeShopping”
and for payments we send a PayPal invoice that can be paid with either a PayPal account or a credit/debit card.
Bank Transfer can also be arranged if customer prefers.
inearen said this on August 22, 2011 at 1:53 pm | Reply
Ear impressions, how are they best preformed..
Mouth wide open, bite on a stick or pen, keep your mouth shut?
Im a owner of a pair of SA-43 and my right ear is hurting internally before the custom is aligned in the ear – Left ear fit is fine and no pain whatsover, even when forcing more pressure on the custom, Right hurts the more i try to force it to fit correctly..
My impression were made by a local hearing aid company, they used phonak compound and i used the shut up mouth method, and keeping a gentle bite too..
Martin said this on November 1, 2011 at 10:25 pm | Reply
We normally recommend using a bite block, or bite over two fingers. These methods helps to improve the seal as it tightens the fit when you close your mouth.
What you describe could happen because you might have a canal that’s narrow at the start and significantly wider further inside the ear. Then you have to force the thick part through a narrow part of the ear canal. This would usually be best corrected by sanding/reshaping to lessen the extremes. A new or better impression will probably show even more pronounced features, possibly making this kind of problem even bigger. A new impression is best when the fit is loose or you have problems with leak. You could ask your local audiologist if they can look at the earmould and might suggest where the problem is – and add marks on the mould or on the impression so that we know where to make any adjustments.
inearen said this on November 2, 2011 at 2:07 pm | Reply
I already have an appointment at the local hearing-aid company tomorrow, and i would explain them what problem i have, and its a sanding issue as u speak of most likely.
The right custom has a bigger bump near the soundtubes then the left, and it rubs on the lower part in my inner ear, its very close to be where it should be – but its the last 5mm that gets the pain going and tho more pressure i put in the more pain, and then i get a imbalance as the custom dont settle in and i cant hear any initial leaks and the isolation seems to be as it should..
I’ll leave a reply later on as i get used to them again after a easy sanding fix hopefully..
Martin said this on November 2, 2011 at 8:39 pm
A few questions, if I may:
Will there be a new flagship/high end custom coming up within the next 6 months?
What is the shipping cost to Canada?
Do you have any other colour options? Can I do each side differently?
Matt said this on November 14, 2011 at 8:47 am | Reply
No there are no new flagship custom in the nearest future.
We have two years warranty on IEM’s. 1 month warranty on fit.
inearen said this on November 14, 2011 at 9:11 am | Reply
What payment options are accepted? Do you take paypal as payment?
Greg said this on December 31, 2011 at 7:17 pm | Reply
Hi, yes we can use Paypal invoicing.
inearen said this on January 2, 2012 at 7:49 am | Reply
I would like to know whether I have to pay the price excl. or incl. VAT. I’m from Slovakia.
Thank you in advance for your answer.
adrian said this on February 19, 2012 at 9:04 pm | Reply
Hi, Prices are as shown, excl. VAT for all international customers. Any TAX/VAT will be added as import fee to customs in your country.
inearen said this on February 20, 2012 at 7:50 am | Reply
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