Hi, I live in Canada and I am interested in the SA43 Custom IEMs. I was just wondering if you guys shipped there and how the payment process works. Thanks!
Yes we do ship worldwide. We have a guy working on translating the webshop to english, but for now parts of the process is in Norwegian.
I’ll make a quick guide for those who need it.
We have set up a prepayment option – this is for the SA-43 excluding Norwegian tax, but UPS return shipment is included in the price.
You can send your impressions to us, and if they look ok and we’re ready to go – you can go through with the pre-payment.
You should still fill out and send in the order form together with your impressions first – to specify colors, options, name engraving, cable etc.
You will find the order form here: http://inearmonitoring.wordpress.com/downloads/
Mouth wide open, bite on a stick or pen, keep your mouth shut?
Im a owner of a pair of SA-43 and my right ear is hurting internally before the custom is aligned in the ear – Left ear fit is fine and no pain whatsover, even when forcing more pressure on the custom, Right hurts the more i try to force it to fit correctly..
My impression were made by a local hearing aid company, they used phonak compound and i used the shut up mouth method, and keeping a gentle bite too..
Hi,
We normally recommend using a bite block, or bite over two fingers. These methods helps to improve the seal as it tightens the fit when you close your mouth.
What you describe could happen because you might have a canal that’s narrow at the start and significantly wider further inside the ear. Then you have to force the thick part through a narrow part of the ear canal. This would usually be best corrected by sanding/reshaping to lessen the extremes. A new or better impression will probably show even more pronounced features, possibly making this kind of problem even bigger. A new impression is best when the fit is loose or you have problems with leak. You could ask your local audiologist if they can look at the earmould and might suggest where the problem is – and add marks on the mould or on the impression so that we know where to make any adjustments.
I already have an appointment at the local hearing-aid company tomorrow, and i would explain them what problem i have, and its a sanding issue as u speak of most likely.
The right custom has a bigger bump near the soundtubes then the left, and it rubs on the lower part in my inner ear, its very close to be where it should be – but its the last 5mm that gets the pain going and tho more pressure i put in the more pain, and then i get a imbalance as the custom dont settle in and i cant hear any initial leaks and the isolation seems to be as it should..
I’ll leave a reply later on as i get used to them again after a easy sanding fix hopefully..
Hi just wondering do you sell to the UK? or have any agents in the UK?
regards
Hi, yes we do sell to the UK. Currently we have no agents there, but you can send the order form along with your ear impressions directly to us;
Starkey Norway AS
Postboks 74, Sentrum
4001 Stavanger
Norway
Regards,
A.J.
Hi, I live in Canada and I am interested in the SA43 Custom IEMs. I was just wondering if you guys shipped there and how the payment process works. Thanks!
Yes we do ship worldwide. We have a guy working on translating the webshop to english, but for now parts of the process is in Norwegian.
I’ll make a quick guide for those who need it.
We have set up a prepayment option – this is for the SA-43 excluding Norwegian tax, but UPS return shipment is included in the price.
You can send your impressions to us, and if they look ok and we’re ready to go – you can go through with the pre-payment.
The link at the webstore is: http://starkey.no/orderpayment/pre-payment-for-sa-43
You should still fill out and send in the order form together with your impressions first – to specify colors, options, name engraving, cable etc.
You will find the order form here: http://inearmonitoring.wordpress.com/downloads/
Please feel free to ask if anything is unclear
A.J.
Ear impressions, how are they best preformed..
Mouth wide open, bite on a stick or pen, keep your mouth shut?
Im a owner of a pair of SA-43 and my right ear is hurting internally before the custom is aligned in the ear – Left ear fit is fine and no pain whatsover, even when forcing more pressure on the custom, Right hurts the more i try to force it to fit correctly..
My impression were made by a local hearing aid company, they used phonak compound and i used the shut up mouth method, and keeping a gentle bite too..
/Martin
Hi,
We normally recommend using a bite block, or bite over two fingers. These methods helps to improve the seal as it tightens the fit when you close your mouth.
What you describe could happen because you might have a canal that’s narrow at the start and significantly wider further inside the ear. Then you have to force the thick part through a narrow part of the ear canal. This would usually be best corrected by sanding/reshaping to lessen the extremes. A new or better impression will probably show even more pronounced features, possibly making this kind of problem even bigger. A new impression is best when the fit is loose or you have problems with leak. You could ask your local audiologist if they can look at the earmould and might suggest where the problem is – and add marks on the mould or on the impression so that we know where to make any adjustments.
I already have an appointment at the local hearing-aid company tomorrow, and i would explain them what problem i have, and its a sanding issue as u speak of most likely.
The right custom has a bigger bump near the soundtubes then the left, and it rubs on the lower part in my inner ear, its very close to be where it should be – but its the last 5mm that gets the pain going and tho more pressure i put in the more pain, and then i get a imbalance as the custom dont settle in and i cant hear any initial leaks and the isolation seems to be as it should..
I’ll leave a reply later on as i get used to them again after a easy sanding fix hopefully..
Hi,
A few questions, if I may:
Will there be a new flagship/high end custom coming up within the next 6 months?
What is the shipping cost to Canada?
Warranty?
Do you have any other colour options? Can I do each side differently?
Thanks.
Hi,
No there are no new flagship custom in the nearest future.
All international shipping is priced the same. We use UPS Express Saver, NOK 500,-
We have two years warranty on IEM’s. 1 month warranty on fit.
You can check out the order form and faceplate color chart for the different color options. See http://inearmonitoring.wordpress.com/downloads/
You can choose different colors on each side if you want, both shell colors and faceplate colors. Just specify your selections on the order form.
What payment options are accepted? Do you take paypal as payment?
Hi, yes you can either pay with credit card on http://starkey.no/orderpayment/pre-payment-for-sa-43 or we can use Paypal invoicing.
Hi!
I would like to know whether I have to pay the price excl. or incl. VAT. I’m from Slovakia.
Thank you in advance for your answer.
Hi, Prices are as shown, excl. VAT for all international customers. Any TAX/VAT will be added as import fee to customs in your country.